FREQUENTLY ASKED QUESTIONS (FAQs)

We understand that sometimes you may wish to change, modify or rectify your order, so we want to make it as easy as possible for you and give you 24 hours to contact us to advise us of any changes and/or issues. Please include your order reference number with any email enquiries.

To change your shipping address, please refer to the “your account” section of your order. If you prefer, you can also email us at hello@teeprints.co.uk with this change!

Unfortunately, same-day delivery is not a service we can offer. However, there is often the possibility of a same-day collection, but please contact us in advance of placing any orders, to check both stock availability and our workload for the day. Full delivery information can be found here.

Credit/Debit Card (in-store) | Credit/Debit Card (online) | Bank Transfer | Cash (in-store only)

In a nutshell, yes, absolutely! Our connection is secure. You can instantly distinguish a secure website from an unsecure website just by checking for a little padlock just to the left of the web address – this will be visible on a secure site.

HTTPS (Hypertext Transfer Protocol Secure) is a secure version of the HTTP protocol that uses the SSL/TLS protocol for encryption and authentication. HTTPS is specified by RFC 2818 (May 2000) and uses port 443 by default instead of HTTP’s port 80.

The HTTPS protocol makes it possible for website users to transmit sensitive data such as credit card numbers, banking information, and login credentials securely over the internet. For this reason, HTTPS is especially important for securing online activities such as shopping, banking, and remote work. However, HTTPS is quickly becoming the standard protocol for all websites, whether or not they exchange sensitive data with users.

If an item is personalised or specifically made to order it cannot be returned or refunded unless it is faulty and/or printed incorrectly to that of your approved/uploaded print requirements. See our returns policy for more information. We always try to ensure that the images of products on our website are as realistic as possible and that the product details include all the information you need to decide if the item is suitable for you.

Refunds or exchanges will be made to you within 14 days of receipt of the returned goods, provided you have followed all of the procedures and time frames set out in our returns guidelines.

As the direct payment agent, we will process the refund directly to your payment card (or your initial payment method), in no more than:

1. 14 days after the day the product is received by the seller; or
2. if earlier, 14 days after the date you provide evidence that you have returned the product; or
3. if there were no goods supplied, 14 days after the day on which you informed the us about your decision to cancel your order.