POLAR EXPRESS STAFF HOODIE (JH001)

Returns Policy
Customised, perishable or bespoke items cannot be returned unless faulty or your instructions have not been followed. Refunds will be made against the original form of tender. All underwear and PPE is non-returnable if removed from packaging and/or worn.

For sales to businesses, goods may only be returned if faulty or incorrectly supplied.

Returns Instructions
Contact us for a returns form. Complete the Returns Form indicating whether you would like a refund or exchange. Package the merchandise to prevent damage, enclosing the Returns Form. Send the merchandise using registered post or other secure method of delivery, retaining the receipt until you have received credit for your return. Proof of posting is not proof of delivery.

Please note that the return costs are not pre-paid. Postage or other return costs will be the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods. In cases where we do refund return postage, we will only refund the cost of standard Royal Mail registered post. If you choose to use any enhanced return option, such as Special Delivery, this will be at your expense. Returns are sent at your risk.

PLEASE VIEW OUR FULL Terms & Conditions for more info. If you have any further queries in regards to returns, please don’t hesitate to Contact Us

Credit/Debit Card (in-store) | Credit/Debit Card (online) | Bank Transfer | Cash (in-store only)

In a nutshell, yes, absolutely! Our connection is secure. You can instantly distinguish a secure website from an unsecure website just by checking for a little padlock just to the left of the web address – this will be visible on a secure site.

HTTPS (Hypertext Transfer Protocol Secure) is a secure version of the HTTP protocol that uses the SSL/TLS protocol for encryption and authentication. HTTPS is specified by RFC 2818 (May 2000) and uses port 443 by default instead of HTTP’s port 80.

The HTTPS protocol makes it possible for website users to transmit sensitive data such as credit card numbers, banking information, and login credentials securely over the internet. For this reason, HTTPS is especially important for securing online activities such as shopping, banking, and remote work. However, HTTPS is quickly becoming the standard protocol for all websites, whether or not they exchange sensitive data with users.

The easiest way to send us your finished print requirements for your chosen products, is to use the drag and drop file uploader service on this page.

SINGLE COLOUR PRINTS
If you have just text-only documents for your print requirements, then please upload this as normal, however we may ask you for any font/typeface details. This is for our benefit should be want to input the design into our system as a raw base to work from, giving you maximum cut quality.

FULL COLOUR PRINTS
Please send us files with the highest quality possible (150dpi and above, with a minimum of 1000px along the shortest edge, where possible). Please send full colour artwork in CMYK format.

ACCEPTED FILE FORMATS
We work with may files, however the most common are: PSD, PDF, .AI, .EPS, JPG, PNG

If you have any issues with uploading your files, or have any general enquiries as to what/how to send your files, please contact us at hello@teeprints.co.uk and we will be more than happy to assist with this. Alternatively, feel free to get in touch on the live chat feature.

Design & Artwork 
We are a highly automated execution-only printer. This means that we will print your files as submitted without checking onto the shirts you have chosen. You are responsible for ensuring images are of sufficiently high resolution to obtain the results you are expecting, and that the garments and colours of garments chosen will meet your needs. There is further guidance in the FAQ to help you obtain high-quality results.

You warrant that your own the copyright or have the correct commercial print licences in place for all images and or artwork uploaded or otherwise submitted through any sales channel.

You agree to indemnify and hold harmless us and our agents and officers, directors, employees and permitted successors and assigns, immediately on demand, against all claims, liability, damages, costs and expenses including legal fees, arising as a result of us printing or processing in any way any order or saved design which contains any images or artwork that you do not have the commercial rights, permissions or licences to print.

Custom Design:
You agree that Tee Prints Studio own and reserve all rights to any design work we carry out, such as (but not limited to): Logos, Social Media Banners, Marketing Material, Print Work, etc, and cannot be reproduced by any other printing company without written permission from Tee Prints Studio, unless this service has been specifically paid for, or contractually agreed otherwise as an addition to another service we may provide.

Design work (including any company logos incorporated within the said design) undertaken by Tee Prints Studio will be used for marketing and advertising purposes where required, without prior permission.

Tee Prints Studio are under no obligation to send you high resolution copies of any design work we carry out, and all designs and/or logos will be sent to you in a low resolution format and/or with watermarking.